Home Appliance Repair Software
From intake to invoice — every washing machine, fridge and AC repair on one board.
Run your whole appliance-repair business on one system. Alfa Decode logs every job from intake to delivery — the appliance, the fault, the customer, and the parts you fit — on a live board your whole team can see. Raise quotes and tax-ready invoices, track warranty, deduct spares from stock, and keep customers updated over WhatsApp. It works offline and runs in the cloud or on your own premises.
No card required · Cloud or on-premise · Works offline · GST & VAT ready
Job intake in seconds
Book in each appliance with the customer, the reported fault, and the promised date. Every job gets a ticket you can find again in a tap.
Live job board
See every repair on one board — received, diagnosing, awaiting parts, ready, delivered. Nothing sits forgotten on a shelf or gets promised twice.
Assign technicians
Hand each job to the right technician and see who is working on what. Per-job team chat keeps notes, questions and photos attached to the ticket instead of scattered across phones.
Parts used and spares stock
Record the parts fitted on each repair and watch them come straight out of your inventory. Reorder alerts and supplier records help you avoid running dry on a common spare.
Everything your home appliance repair needs
Job intake in seconds
Book in each appliance with the customer, the reported fault, and the promised date. Every job gets a ticket you can find again in a tap.
Live job board
See every repair on one board — received, diagnosing, awaiting parts, ready, delivered. Nothing sits forgotten on a shelf or gets promised twice.
Assign technicians
Hand each job to the right technician and see who is working on what. Per-job team chat keeps notes, questions and photos attached to the ticket instead of scattered across phones.
Parts used and spares stock
Record the parts fitted on each repair and watch them come straight out of your inventory. Reorder alerts and supplier records help you avoid running dry on a common spare.
Quotes and service billing
Send an estimate, get it approved, and turn it into a GST, VAT or sales-tax invoice in your local currency. Labour and parts add up automatically.
Warranty notes
Log whether a job is under warranty and when cover expires, right on the ticket. Settle the "is this still covered?" question before the work starts.
WhatsApp updates and reminders
Send the customer a message when the appliance is ready, share the invoice, and nudge on pending pickups — straight from the job, no separate app.
Customer and appliance history
Every customer keeps a record of the appliances you have serviced and every past repair. Walk-ins and repeat callers become one clear, searchable history.
Works offline
Runs on your own counter and keeps billing with no internet — then syncs to the cloud automatically.
Tax-ready compliance
Configurable GST / VAT & tax-compliant invoicing — built in, nothing to bolt on.
Cloud or on-premise
Start in the cloud or keep all your data on your premises — same product, your choice.
Home Appliance Repair software — your questions
Does it keep working if the internet drops?
Yes. Alfa Decode is offline-first, so you can book jobs, bill customers and update the board with no connection. Everything syncs automatically once you are back online.
Can it handle GST, VAT or sales tax on my invoices?
Yes. Invoices and reports are tax-ready for GST, VAT or sales tax in your local currency, so your books and filing stay clean without extra spreadsheets.
Can I run it in the cloud, or does the data stay on my premises?
Either. Run it in the cloud so you can see the shop from anywhere, or keep it on-premise so your data stays on your own machine. The choice is yours.
Can I track the parts I use on each repair?
Yes. Log the spares fitted on every job and they are deducted from your inventory, with reorder alerts so you can keep fast-moving parts in stock.
Will customers get updates about their repair?
Yes. Send WhatsApp messages when the appliance is ready, share the invoice, and remind customers about pending pickups — all from the job ticket.
How long does it take to set up?
Minutes. The home-appliance-repair preset loads a ready-made job workflow, so you can book your first repair the same day and adjust the details as you go.
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Run your home appliance repair on Alfa Decode
Start a free trial, or book a quick demo and we’ll set it up for your business.