Computer & IT Repair Software
Run your repair bench, counter and billing from one offline-ready system.
AlfaDecode runs your computer and IT repair business on one system. Book a job at the counter, track every laptop, desktop and printer across the repair board, assign technicians, record the parts used and warranty notes, then bill and send the invoice — all in one place. It keeps working when the internet drops, and syncs the moment you are back online.
No card required · Cloud or on-premise · Works offline · GST & VAT ready
Repair board from intake to collection
Log every laptop, desktop, printer or server the moment it lands at your counter and watch it move across a status board — received, diagnosing, awaiting parts, ready, collected.
Assign jobs to the right technician
Route each repair to a specific engineer and keep a per-job team chat, so symptoms, notes and fixes stay attached to the ticket instead of getting lost in messages.
Parts used and warranty on every ticket
Record the exact parts fitted to each machine and add a warranty note, so you always know what was replaced and how long it is covered.
Quotes and service billing
Turn a diagnosis into a quote, get it approved, then bill for labour and parts. Invoices are tax-ready and print in your local currency.
Everything your computer & it repair needs
Repair board from intake to collection
Log every laptop, desktop, printer or server the moment it lands at your counter and watch it move across a status board — received, diagnosing, awaiting parts, ready, collected.
Assign jobs to the right technician
Route each repair to a specific engineer and keep a per-job team chat, so symptoms, notes and fixes stay attached to the ticket instead of getting lost in messages.
Parts used and warranty on every ticket
Record the exact parts fitted to each machine and add a warranty note, so you always know what was replaced and how long it is covered.
Quotes and service billing
Turn a diagnosis into a quote, get it approved, then bill for labour and parts. Invoices are tax-ready and print in your local currency.
Spare-parts inventory and suppliers
Track stock of RAM, SSDs, chargers, screens and consumables, and manage purchases from your suppliers so you reorder before you run dry.
Counter billing and POS
Sell accessories, cables and over-the-counter services on a fast till alongside repair jobs, all kept on the same set of books.
Customer records, CRM and loyalty
Keep every customer's device and repair history in one profile and reward regulars — useful for the offices and businesses whose machines you service again and again.
WhatsApp updates and reminders
Send 'your device is ready' alerts, invoices and follow-up reminders on WhatsApp, so customers collect faster and you spend less time chasing.
Works offline
Runs on your own counter and keeps billing with no internet — then syncs to the cloud automatically.
Tax-ready compliance
Configurable GST / VAT & tax-compliant invoicing — built in, nothing to bolt on.
Cloud or on-premise
Start in the cloud or keep all your data on your premises — same product, your choice.
Computer & IT Repair software — your questions
Does the software keep working if my internet goes down?
Yes. AlfaDecode is offline-first, so you can book jobs, bill customers and update the repair board with no connection. Everything syncs automatically the moment you are back online.
Can it produce GST, VAT and sales-tax invoices?
Yes. It is tax-ready and e-invoice ready, producing the invoices and tax reports your regime needs, in your local currency, whichever tax system your country uses.
Is my data in the cloud, or can it stay on my premises?
Your choice. Run AlfaDecode in the cloud, or keep it fully on-premise so your data never leaves your shop. Both options are supported.
Can I track the parts fitted and warranty for each repair?
Yes. Every job records the parts used and a warranty note, so you always know what was replaced inside a machine and how long that repair is covered.
Will customers get updates on WhatsApp?
Yes. You can send job-ready alerts, invoices and reminders straight to WhatsApp, so customers know when to collect and pay without you phoning around.
How long does it take to set up?
Minutes. Pick the Computer & IT Repair preset and your job board, billing and repair fields come ready configured for the trade — you adjust anything as you go.
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Run your computer & it repair on Alfa Decode
Start a free trial, or book a quick demo and we’ll set it up for your business.